Pet Parents Feeding Guide
Step 1: Fill Out Your Pup's Information
- Complete the ONLINE FORM with details about your pup.
- Receive an instant quote based on the information you provide.
Step 2: Confirm Your Order
- Once you submit your form you will receive an email with details on payment and pickup scheduling.
Step 3: Make Payment
- After making payment you can schedule your pick up right away.
Step 4: Pickup Your Pup’s Food
- Your pup's food will be ready for curbside pickup at our home in Oakville at your scheduled time.
- Prior to picking up you will receive more detailed instructions.
- Need to reschedule, no problem.
- The food will be in frozen tubs.
Step 5: Tub Exchange
- We would greatly appreciate it if you could rinse your tubs and return them when you pick up your next order.
- We will thoroughly wash them and send them back out full of yummy food. We are big fans of avoiding waste😁.
Transitioning to New Food
- We have not found any issues with transitioning from your dog's existing food to our fresh food.
- If preferred, you can mix our food with your pup's existing food for a few days, though it is not necessary.
Special Offers Available NOW!
Enjoy 50% off on your first batch of food
Get 25% off your next batch for referring your friends & family.
Additional Information
Pickup Instructions
- We will inform you when your food is ready for pickup.
- Let us know your preferred pickup time, and we’ll accommodate as best as we can.
Storage Instructions
- It's best to keep the food frozen as long as you can.
- We can provide as many thawed tubs as you would like for your convenience, please just let us know in advance.
- Frozen tubs can take a day or two to thaw depending on their size, so make sure you transfer one to the refrigerator so it's ready when you need it.
Changing Pickup Time
- If you need to change your pickup time or have any issues, please contact us in advance.
Refund and Cancellation Policy
- We do not currently have a refund or cancellation policy. Once the food is purchased, it is yours.
- If you wish to discontinue the subscription service, please let us know as soon as possible to avoid preparing food that will not be picked up.