Step 1: Fill Out Your Pup's Information

• Complete the ONLINE FORM with details about your pup.
• Receive a quote based on the information you provide.

Step 2: Confirm Your Order

• We will double-check the pricing and ensure everything is accurate.
• We will confirm the first pickup date that works for you.

Step 3: Make Payment

• Preferred payment method: Venmo to Venmo.
• Other accepted methods: credit/debit cards, and cash.
• Payment can be made in advance or at the time of pickup.

Step 4: Pickup Your Pup’s Food

• Your pup's food will be ready for curbside pickup at our home in Oakville.
• Pickup is available from 12:00 - 6:00 PM. Please let us know prior to your arrival to ensure a quick pickup. 
• The food will be in frozen tubs, we can have one thawed and ready for convenience (requested in advance).
• We try to provide about 20 days worth of yummy food in each order.

Step 5: Tub Exchange

• We would greatly appreciate it if you could rinse your tubs and return them when you pick up your next order.
• We will thoroughly wash them and send them back out full of yummy food. We are big fans of avoiding waste😁.

Transitioning to New Food

• We have not found any issues with transitioning from your dog's existing food to our fresh food.
• If preferred, you can mix our food with your pup's existing food for a few days, though it is not necessary.